"Louise, you are such a star! Thanks so much for your superb efficiency. I was just reflecting this weekend that we have been with Excess Bags since 2005, from when I was still living in London, which is now 9 years ago and during this period we have had nothing but outstanding service. Best Regards Jenny"
"I confirm the safe and efficient delivery this evening of my two suitcases. Thank you very much for an extremely speedy arrival."
"Thank you for all your help. I will recommend your service to fellow colleagues and family as you have been very helpful and provided an excellent service."
"Thank you, all items for my daughter arrived undamaged."
Andy, Purchasing Manager At Sando
"Thanks for the marvellous service you gave us. It has been a great pleasure dealing with you."
"All arrived on Saturday. Thanks again for all your help. Til the next time...!"
"I wanted to write to you to say how delighted I was with service I employed during my relocation from the UK to Singapore in June. In particular I wanted to mention Louise in the London office whom I dealt with throughout. I don't know if as a Company you have an "employee of the month" award but if so I would like to nominate Louise for this please.
I was remarkably disorganised with my move, but Louise organised the paperwork and all of the forms within 24 hours of my online booking and within 4 days of initially submitting the order my bags were collected from home! I phoned her with so many questions in the 48 hours before collection, and she truly had the patience of a saint! She always phoned me back when she promised to, right down to calling me before I left the country to reassure me that my bags had made it to her and confirm the total to pay. On arrival in Singapore she sent me all of the flight details and the contact phone number at this end, and my bags were with me within a week of them being collected from home, and at the price I paid. I firmly believe it was value for money.
In an age where I feel customer service is truly dying, I felt compelled to write to you as my whole experience was so incredible, and I would highly recommend the company to anyone else relocating abroad."